Please note: AUS POST is experiencing high delays, if you need your order urgently, please select Express Post at checkout.
Cart 0

FAQ

HOW DO I ORDER ONLINE?

To make a purchase online, simply browse through our items and once you have made your selection, click on the “Add to Shopping Bag” button which will place each item you wish to purchase into your Shopping Bag. Once you are ready to finalise your order, click on the “Proceed to Checkout” button inside your Shopping Bag and follow the prompt to complete your purchase.

 

I CANNOT CHANGE OR INCREASE THE QUANTITY OF THE ITEM I WISH TO ORDER ONLINE

If you are unable to increase the quantity of a product when ordering online it means we do not have the stock available to fulfil the order.

 

HOW MUCH IS DELIVERY AND HOW LONG WILL IT TAKE TO ARRIVE?

It’s important to us that you receive your purchase as quickly as possible. All online orders will be processed within 24hrs of payment and dispatched on the next business day. All items are registered and shipped via Australian Post.

There are two postage options:

  • STANDARD  POSTAGE – Flat Rate $5.00 AUD Orders will arrive within 2-5  business days from time of posting depending on your location
  • EXPRESS  POSTAGE – Flat Rate $10.00 AUD Orders will arrive within 2-4  business days from the time of posting depending on your location

Delivery timelines and more details are available on our Shipping & Delivery page.

 

HOW SECURE IS MY PERSONAL INFORMATION?

All information submitted to our website is secure. Please refer to our Privacy Policy for more details.

 

CAN I CHANGE OR CANCEL MY ORDER?

Unfortunately we are unable to modify your order once it has been placed. We do not offer return services if you have ordered the wrong item,colour or style. Please be sure of your order selection before processing your order. More details are available on our Returns page. If you need assistance with an order please contact us.

 

I HAVEN’T RECEIVED AN ORDER CONFIRMATION EMAIL

If you have placed an online order but not yet received an order confirmation email, please check your junk inbox or spam folder in your email.   It could be the case that your email address was entered incorrectly or you payment has not processed, for assistance with an order please contact us.

  

MY ORDER HAS NOT ARRIVED. HOW DO I TRACK MY DELIVERY?

You are able to track your delivery - once your order is shipped you will receive an email confirmation of your shipping details, which will include a tracking number.

 

Please click on the following link to track your order once it has been shipped. http://auspost.com.au/track/

You will be required to sign for your parcel but if you are not at the designated address when delivery is made you will be directed to the nearest post office for collection of your parcel.

 

I RECEIVED MY ONLINE ORDER BUT I HAVE CHANGED MY MIND. CAN I RETURN OR EXCHANGE MY ITEM?

We do not offer return services if you have ordered the wrong item,colour or style. Please be sure of your order selection before processing your order. More details are available on our Returns page. If you need assistance with an order please contact us.

  

WHAT IF I RECEIVE A FAULTY ITEM?

If you are returning a faulty, damaged or incorrect item purchased online we will pay for the packaging and postage costs. Please contact us so that we may assist you.   More details are available on our Returns page.

  

WHAT IF THERE IS A MISSING OR INCORRECT ITEM IN MY ORDER?

If you are returning or exchanging a faulty, damaged or incorrect item purchased online we will pay for the packaging and postage costs. Please contact us so that we may assist you.   More details are available on our Returns page.

  

I'VE RETURNED MY ITEMS BUT HAVEN’T YET RECEIVED MY REFUND

Refunds are processed as soon as we receive the returned items from you. Please allow 5-7 working business days for your refund to post to your account. If you still have not received your refund after this allotted time please contact us.

 

I’M LOOKING FOR STOCK OF A PARTICULAR ITEM

To further assist you in this matter we require you to provide us with the official product name, or a photo of the item. Please send at least one of the two required information through to our contact us form to receive a successful response.

  

DO YOU DELIVER INTERNATIONALLY?

Yes, additional charges may be incurred for remote locations.

 

I AM HAVING A PROBLEM LOGGING INTO MY ACCOUNT

If you are new to The Gift Cartel but have never shopped online, you will need to create and online account.  Create an account. If you have shopped online with us before but still cannot access your account, please contact us.